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CHIHULY WORKSHOP SHIPPING INFORMATION

Orders will ship within 3-5 business days. Saturday and Sunday deliveries are not available. Shipping rates are subject to change. For further questions regarding our shipping rates, please call us toll-free at: 800.574.7272.


DOMESTIC SHIPPING 
(within the United States)

Merchandise, DVDs and Books:
• Standard Ground Service (5-10 business days): Orders over $75 ship for free. For order totals under $75, the shipping charge is $8 for the first item plus $1 for each additional item.
 Express shipping (3-day): $15 for the first item plus $1 for each additional item.
 Standard Overnight: $21 for the first item plus $1 for each additional item.

Studio Edition Glass and Limited Edition Prints:
 Express shipping for Studio Edition Glass is $100.
 Express shipping for Limited Edition Prints is $75 unframed and $100 framed.


CANADIAN SHIPPING

Merchandise, DVDs and Books:
 Standard International Economy: Orders over $75 ship for $25. For order totals under $75, the shipping charge is $33 for the first item plus $1 for each additional item.  
 International Priority: $40 for the first item plus $1 for each additional item

Studio Edition Glass and Limited Edition Prints:
 Express shipping for Studio Edition Glass to Canada is $100.
• Express shipping for Limited Edition Prints is $75 unframed and $100 framed. 


INTERNATIONAL SHIPPING
(excluding Canada)

We are able to process international orders through our website to a limited number of countries, including: Australia, France, Ireland, Italy, Japan, the Netherlands, Spain, and the United Kingdom. If your country is not on our list, please call 800.574.7272 or email info@chihulyworkshop.com for shipping and pricing information to your location. 

Merchandise, DVDs and Books:
A $75 flat rate shipping fee will apply on all merchandise, DVD and book orders. The orders will be shipped FedEx International Economy. 

Studio Edition Glass and Limited Edition Prints:
An additional $100 will be charged at check out to ship Studio Edition Glass and Limited Edition Prints to the overseas countries listed above. To ship to a country that is not listed, please call us toll-free at 800.574.7272 or email info@chihulyworkshop.com for pricing and availability.


CUSTOMS, DUTIES, AND IMPORT TAXES

Items shipped outside of the United States will incur customs charges and other applicable fees as determined by the receiving country. Chihuly Workshop has no control over these fees and charges, nor can we advise what the final cost may be. This will be determined by the regulations of the receiving country.

Chihuly Workshop accepts no responsibility for the payment of customs fees and other related charges incurred. In the event the item(s) are shipped as you requested, and you choose not to accept delivery and/or pay the receiving country’s customs charges and applicable fees, the item(s) will be returned to Chihuly Workshop at your expense.


CHIHULY WORKSHOP RETURN POLICY

If you have questions about your order, including a return, refund, exchange, or defective or damaged item(s), please contact customer service and reference your order number at info@chihulyworkshop.com or 800.574.7272.

All sales are final for Studio Edition glass, original limited edition prints, and Chihuly Pendleton blankets. For books, videos, and sideline products, please contact customer service within ten days to return the merchandise for a full refund or exchange of equal or greater value. For an exchange of greater value, the customer will pay the difference in price and any additional costs. To return or exchange an item, please include your order information in the package and ship to:

Chihuly Workshop
Attention: Web Order Returns
1401 St. Paul Ave., Suite 200
Tacoma, WA 98421
800.574.7272

To be eligible for a refund or exchange, the item(s) must be unused and in the original packaging. We will refund your credit card within 7 to 10 business days from the date the item was received. We are unable to refund shipping costs unless your item(s) were damaged upon arrival.